Subject: Re: LSM Joining Case Test - Rabibdra Singh
From: Rabibdra Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 26 Sep 2018 08:47:44 -0400

| | LSM Joining Case Test

Name | Rabibdra Singh
E-mail | [email-masked]
Phone Number | (91) 8839584839
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would like to go with blurb 1. This is the most relevant reply amongst all the blurbs provided. In this blurb we can can figure out that it acknowledges most of the concerns raised by the customer. The agent is well aware of the fact that going into Lady Gaga's event is a matter of highest priority for the customer.

The agent takes the initiative that the customer has called the right place to seek information regarding his/her ticket details.

The agent also analyses the urgency of the customer to avail the ticket. He seeks the attention of the customer assuring him/her the valid reasons why at times ticket sellers date of releasing of tickets are delayed. Also we can see that he confirms the address of the customer stating him/her what will be the delivery address of tickets.

Simultaneously, the agent also informs the customer regarding the tracking details of the tickets once generated from the seller. This action, proactively helps the customer to establish trust with the ticket vendor and also to acquire more business in future.

At last we can also figure out the customer centric ettiquets the agent posses while crafting a reply to the customer. The agent finally wishes the customer with lucks and cherises him/her for a marvellous event.

AMENDMENTS:

This reply can be polished by adding few details as below.

In the beginning paragaragph the agent must had greeted the customer accordingly.

A sentence could have been added like, " You have contacted the right place to seek the relevant information regarding your ticketing details."
This sentence would probably give more relaxation to the customer in lowering down his/her anxiety.

Also, the agent could have asked for further assistance from the customer if he/she face any difficiculties in retrieving tickets online.

some power statements and  exact time frames for the tickets to be delivered could have been an added advantage.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is service wherin we are only serving the needs of the customer regarding his/her queries as per the policy guidelines.

A great customer service is an experience wherin we delight the customers through our services and make them feel happy. Establishing a positive bond between a customer and the company is a trademark of a great customer service.

Customer contact us with a hope to resolve their queries and in return resolving their concerns with a positive intent within a stipulated timeframe is a signature of great customer service.

Putting the smile back on customer's face after every interaction is what a great customer service is.

| |

You can edit this submission and view all your submissions easily.