Subject: Portuguese Language Test - Istikhar Istikhar
From: Istikhar Istikhar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 26 Sep 2018 06:16:46 -0400

| | Foreign Language Screening Test

Name | Istikhar Istikhar
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I need don,t panic with customer after checks all the details keep smile on face and put on hold the customer phone and follow the company guideline to help the employees for that kind of situation. discuses with my colleagues and seniors who have more experience the same works.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Istikhar I am from Ghaziabad I have done advanced diploma in Portuguese language from University of Delhi and I have done B.A from C.C.S University I have seven years experience in Portuguese language in different vertical company six years experience in voice process. My first company was Exevo India pvt ltd my work was there marketing research and I move to join Spi Globle I worked for Rovi it is a biggest metadata for TV listing in the world my work was there to populate data into the database.

I worked for google Gtag team in Regalix India pvt ltd my work was there to place google Analytics and Google Adwords code in the Portuguese website.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | De acordo para me o atendimento de  servicos com cliente. se o cliente setisfeito com meu servicos este e bom, se ele me da o numero extramamente setisfeito acho que eu falo com ele bem atendimento.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Eu posso falar com brazilain e Portuguese clientes.

Tenho cinco anos experencia em ligacoes.

Gostaria de informar que ja fiz trahablhar para Google. para implimentacao os codigos dentro de website.

Estou honesto automotivo menino que fazer tudo sem erros.

Posso atender os cliente que ele nao saber como operacao o cumputador e tambem como atender os cliente em email e bate papo

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Eu lembro a visita shimla que feito com meus amigos. shimla e capital de Himachal Pradesh nos fomos tres amigos. Meu um amigo tem pessoal carro estava comecar a viajar cedo manha. foramos la pirimera vez viajar. estava muito felize apos veimos os montanios. nos cegaramos dois de tarde apos cegaramos em hotel nos comeramos almoco e sair de hotel para viemos os clima de shimla e cultura de as pessoas que viver em montanios.

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