Subject: Re: LSM Joining Case Test - Satyan Kumar
From: Satyan Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 26 Sep 2018 04:17:16 -0400

| | LSM Joining Case Test

Name | Satyan Kumar
E-mail | [email-masked]
Phone Number | (91) 9540215087
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I think the first one is almost correct, because we need to give reason why ticket will get late and to gain trust from customer that we are working on his query. Also we need to add that the ticket will come in e-ticket by there email.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service should be like we are really caring for there concern and we are ready to solve there query in time. A good customer care mean we have to keep ourself at there place and understand there concern and give propper information.
A bad customer care is like not caring about there concern and always give them same repeated answer and be rude to them. We have to keep customer to be loyal to us abd for that we have to be good to them in any situation.

| |

You can edit this submission and view all your submissions easily.