Subject: French Language Test - ONOMBE LOMANGA PAUL
From: ONOMBE LOMANGA PAUL <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 26 Sep 2018 03:35:04 -0400

| | Foreign Language Screening Test

Name | ONOMBE LOMANGA PAUL
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this kind of situation, i have to present my apologyze to the customer first and  i have to be honest with the customer by telling him the reason that i made a mistake for the address, i will let him know that this issue will never taken place in future order, so from now, you should know be worry about your order, everything is ready, you're going to receive your order in few minutes.
We are received as many orders because our company is providing the best pizza with cheep price.
We appreciate your cooperation.
Thank you for being our customer, enjoy your pizza.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm Onombe Paul, leaving in India for 6 years, i'm Congolese and i came in India in 2011 as student at Mahatma Gandhi University (MGU). I'm honest person and i love to work, i have a positive attitude, i like to assist people as i can, i hate layer and abusing persons, i respect everyone and i like to be respect from everyone as well.
I have done my studies from last year 2017. I have degree in Computer Sciences in Information Technology (Bsc.it). I have start my professional career as French Consultant at Ienegerzer Company in Noida Sect-62 in 2014.
I worked at Tech live connect for 9 months in 2015 as French Technician.
I join Safeway Technology Noida sec-15 for 6 months and i have worked at LIve Pc Connect Gurgaon Sona Road for 9 1 year in 2017.
My last Company is Univer Solution Pvld Gurgaon Udyog vihar June 2018 until now as a Team Leader for French Team Sales and Technical support.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La difference est palpable, Je vais  d'abord commencer par un bon Service client: il est rapide, fiable avec une bonne qualite du personnel, le respect envers les client.
Pour un merveilleux Service client: ce dernier, doit etre au delas des attentes des ses clients, au niveau de la qualite de services, c'est tres important d'avoir un service des qualite, un personnel competent, avec une rapidite qui doit etre au desus de la normal.
Nous pouvons ajouter, pour un merveilleux service client, le retard n'est pas permis, l'incompetence n'as pas de la place, les agents doivent etre a la hauteur du service, il faut avoir une attitude positive vis a vis des clients, il faut donnee aux clients l'impression qu'il n'existe jamais mieux ailleurs que chz nous.
Il faut etre a l'ecoute des revendications des clients pour l'amelioration des conditions de services.
Un merveilleux service client, est c'est lui qui met les besoins du client avant toute chose.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. J'ai beaucoup d'experiences dans le domaine du service client, grace a mon experience, je suis mieux placee pour faire ce travail sans aucun souci.
2. Je suis capable de resoudre la majorite des cas au telephone.
3. Je suis intelligent, j'ai fait mes etudes normalement, je m'exprime tres bien en francais.
4. Je suis motiver a l'idee de faire partie de cet equipe pour montrer mes capacitees.
5. Je veux contribuer d'une maniere positive pour faire avancer le companie.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

J'ete une fois a Punjab dans l'etat de Jalandhar, je suis allee rendre visite a mes amis la bas, nous avons passee des tres bon moments ensemble, j'ai beaucoup aimer la ville de punjab avec ses quartiers tres calme, il y a des tres belle maisons a louer, la vie est moins cher par rapport a new delhi, mais il fait vraiment chaud, je n'aime pas vivre la bas pendan l'ete.
Les habitants de la ville sont courtois envers les etrangers , nous avons etait tres bien recu par nos amis , jusqu'a motre retour a new delhi. Prochainement, si j'ai une chance d'y revenir, en tout cas je serai tres ravi de revoir la ville de jalandhar apres plusieurs annees.

| |