Subject: Recap TW Training
From: Sophie Glowotz <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Tue, 25 Sep 2018 11:34:06 +0000

Hi Saurabh,

Thank you for taking the time earlier today to arrange the training with the Chinese agents.

As discussed with the agents, we will translate the call script again internally and I will forward it to you and Ashish, so the agents will have a correct version of the script.

It would also be helpful if you can set up a phone number for the agents that the hoteliers can call back if needed.
The phone number should be a Taiwanese phone number starting with +886, so the hoteliers don’t have any reason to doubt the authenticity of the calls.

Please also send me the new source code for the native Vietnamese agents as I will have to prepare for the next training tomorrow at 11.30 AM German time with my Vietnamese colleague.

Also, I have not received any reports yesterday. From what I understood during our call yesterday, the agents in South Korea, Indonesia and Vietnam were supposed to call.
Only Taiwan was paused at the end of last week.

Please keep me updated on any pause or delay in calling for any country.

You have also promised me the daily callout report yesterday which I am still waiting for.
I understand that you are on the go at the moment, but nevertheless I kindly ask you send out these callout reports daily along with the daily registration reports as you had some time to set this up until now.

Thank you and speak to you tomorrow,

[trivago logo]

Sophie Glowotz

Advertiser Operations

[email-masked]<mailto:[email-masked]>

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