Subject: Re: LSM Joining Case Test - Shivani Dwivedi
From: Shivani Dwivedi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 25 Sep 2018 06:40:05 -0400

| | LSM Joining Case Test

Name | Shivani Dwivedi
E-mail | [email-masked]
Phone Number | (91) 8920333637
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Proper greeting and acknowledgement was done from the customer representive's side and it was a perfect answer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is listning to the customers problem, understanding it and then giving a customer centric response.Customer should be considered as a king and his query should be taken on top priority.Customer should be shown proper empathy.He should be explained each and everything in a soft tone.

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