Subject: Portuguese Language Test - Rakesh Singh
From: Rakesh Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 25 Sep 2018 06:05:12 -0400

| | Foreign Language Screening Test

Name | Rakesh Singh
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First and foremost,I am very practical and conscious person. I can keep my calm in all adverse and challenging situation in life. I can act and perform rationally under pressure.In Hypothetical situation, if i ever come across such a challenging scenario, i will put my all efforts to figure out the real situation in terms of finding the level of criticality and angriness of the customer.After making all possible and relevant analysis i will try to create a situation which can soothe the customer angriness and can protect the company's reputation.For instance one situation can be created as, "we are extremely sorry to inform you that our delivery boy met with a critical accident on the way to your address we have sent another delivery boy on the way to your address. we are extremely sorry fot the inconvenience caused to you".
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Rakesh Singh.I have done BBA from IP University and advance diploma(B2) in Portuguese language from Langecole Institute. I have five months of experience in Portuguese language at LBF travel. I live at New Delhi. I have five members in my family.I am honest, hardworking and self motivated boy with positive attitudes towards my career and my life.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | De acordo comigo, um bom serviço ao cliente significa apenas resolver a preocupação do cliente mas quando se trata de um excelente serviço ao cliente significa certificar se da satisfação do cliente e o clinte não deve enfrentar o mesmo problema navamente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Eu tenho paciência e posso ajudar e lidar com clientes.
Eu sou honesto e posso trabalhar com honestilidade.
Eu posso trablhar com atitude positiva.
Eu sou flexível com o tempo e estou pronto para ajudar em qualquer momento.
Eu tenho a habilidade para trablhar com responsabilidade.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Eu gostaria de escrever sobre Amritsar o que eu mais gostei. No mês passado eu visitei lá com meu amigo. Eu visitei lá muitas vezes porque meus parentes vivem lá. É uma cidade grande e bonita e famosa também por seus valóres históricos. A lingúa local de Amritsar é Punjabi e as pessoas de Amritasr sao muitos amigavéis.  Algumas pessoas a chamam "cidade inteligente" porque está se desenvolvendo dia a dia muito rápido. Agora tem muitas empresas multinacionais, complexos comerciais modernos e estradas desenvolvidas. A cidade está dividida em duas partes. Cidade velha e cidade moderna. Eu visitei as duas partes desda cidade. Na cidade velha, havia muitos lugares históricos e eu gustei muitos lugares como-"Golden temple e Jaliyawalabagh" baseado na hostória sikh. Lá eu também provei comida local como- "Amritsari naan y Amritsari kulcha" que eu amo comer. Se eu tiver uma chance então me estabelecerei lá.

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