Subject: Re: LSM Joining Case Test - Vijay Albert
From: Vijay Albert <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 25 Sep 2018 05:40:46 -0400

| | LSM Joining Case Test

Name | Vijay Albert
E-mail | [email-masked]
Phone Number | (91) 9915082577
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would like to select blurb 4 because the customer is travelling in two days and he want the delivery of the tickets in the Hotel.For that,he need to update his address and this option is given in blurb 4.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is resolving customers query in given time frame anyhow.For this we need to listen carefully to the customer problem and after that we can resolve their query or provide a better solution.Along with this,If we are helping the customer beyond their query and the customer feels happy and satisfied with our solution then we can call it as a great customer service.

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