Subject: Re: LSM Joining Case Test - Neeraj Bhasin
From: Neeraj Bhasin <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 25 Sep 2018 04:19:23 -0400

| | LSM Joining Case Test

Name | Neeraj Bhasin
E-mail | [email-masked]
Phone Number | (91) 9958392546
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As customer leave his/her place within 2 days. He/She wants the tickets in hotel address. That is why the fourth option is correct.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.Good customer is that wherein we provide details of the customer query. Great customer service is that wherein we provide end to end resolution to the customer.

2. In good customer service we understand customer concern and provide timing that we resolve his her query in time frame. However, in great customer service we have to take followups on customer issue and provide resolution in a given time frame which make the customer happy.

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