Subject: Japanese Language Test - San jana Sanjana
From: San jana Sanjana <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 25 Sep 2018 02:37:45 -0400

| | Foreign Language Screening Test

Name | San jana Sanjana
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly i aplogize for the customer inconvienent .Then i'll ask for some time for checking the customer concern.then i'll tell the customer that our staff facing some problems to find your address and  just give us 10-`15 mintues .your order will be delevered to you.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Sanjana .I'm21 years old.Basically i'm from Utthrakhand but now i am living in Delhi with my family.I've 5 family members in my family.My father is a tourist driver and mother is a housewife.I've done my graduation in B.com from D.U,however i learned japanese language from MOSAI.Now i've N3 and i applied for N2 in december.My hobby is writing diary while listening to music.

that's it.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

私にとって、お客様のすべての質問の答えをできるのは良いサービスと言います。
凄いサービスというのは、お客様の今の全部問題を解決して、お客様は今のサービスに満足して、”将来にも私のサービスをもらいたいんです”と言ったらということです。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私はこのような仕事をしたことがあります。
私はまずお客様の気持ちをちゃんとわかって、その後サービスをあげます。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

今まで私はデーリとかウッタラカンドの以外に他の街は行ったことがありません。
でも私はウッタラカンドについて説明します。ウッタラカンドは私の生まれ所です。
ウッタラカンドはきれいで凄い所です。そこの環境はとてもいいです。その上でそこは色んな観光場所もあります。お年寄りのためにもいいと思います。そこの人たちの生活はそんなに簡単じゃないです。毎日頑張って生活しています。

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