Subject: French Language Test - SIMBI KALUME WALTER
From: SIMBI KALUME WALTER <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 24 Sep 2018 05:01:37 -0400

| | Foreign Language Screening Test

Name | SIMBI KALUME WALTER
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hey you have not got your Pizza yet !
So sorry for the delay but has we told you it will reach at your home within half an hour.
There must be some problem with our delivrery person let ask where he has reach and confirm that to you. please hold the line.
Alright we find that he had to deliver the pizza for people who order before you in your area. but he will reach at your place in short notice.
we are so sorry for the inconvenience. I already remind him for your concern ,I will do the best to reach out to you in next ten minutes.
if the there is something else I can do for you, thank you for ordering with Pizza Hut.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am a congolese, currently I am the president of congolese student in Delhi-NCR and I am also a special advisor to the Association of African students in India.

I curently complete my Master this year in the month of May 2018. I was specilized in banking and finance. during my bachlor I studied computer science. my master and bachlor is merge of my computer skills and management skill which is what I love to do.

I was working at Crystal travel as a sales consultant since August 2018.
I did my internship of my master degree at Tech Mahindra during the year 2017
I also did my internship at Lucideux in Delhi 2015.
I work also with the congolese ambassy in case they need my help as a president of student in Delhi NCR

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La difference entre ce qui est bien et mieux peus se decrire de plusieur facons.
mais pour Moi ce qui est "Mieux" est plus valuable de ce qui est bien. en terme de poucentage Je dirais ce qui est bien vaux entre 60 a 70 % et ce qui est mieux vaut entre 70 a 90 %. donc je dirais si quelque chose est bien il n'est pas necessairement mieux mais si qulque chose est mieux c'est a dire que c'est deja bien.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je suis le meilleur candidat parceque :
1. Je me retrouve au bon endroit et au bon moment,
2. J'ais de l'experience dans le service traiteur,
3. Je m'adapte facilement dans to boulot que l'on me donne.
4. J' ais acquise se l'experience a dans les companies de voyages comme Crystal Travel.
5. Je suis pres a travail pour l interet de la company et acquerir de l experience.
6. Je besoin de boulot pour survivre et Je ne peus pas gasher cela.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Je suis nee et gradi a Lubumbashi une ville dans la province du Katanga en Republique democratique du Congo. en 2010 J'ais du aller dans la capitale de notre pays pour faire mes etudes universitaires. arriver a Kinshasa tout etait ettrage l'environment, le climat, la population, les manges et meme la langue parler. J'habitte chez mon oncle, avec sa femme et ses deux filles qui sont mes cousines. ma premiere visite a l'universite de Kinshasa etait une decouverte. et vu que Je n'avait pas assez des contacts avec mes enciens amis de lubumbashi Je fasais tout de moi meme. l'universite etait localize a plus ou moins 30 kilometres d ou J habiter. a Kinshasa c'est la capital de la music et partout il y a des bars. presque tout monde chante ou dance a n'inporte quelle heure. I y a aussi de l'insecurite donc il faut rentre a la maison a temps. pourvu de ne pas etre combrioler. mais c'est que J' avais aimer de Kinshasa ce comme tout le monde peus t'aider dans le cas ou tu est perdu, ou dans un bus vous allez vous parler avec d' autres passager comme si vous vous connaiser deja. le gens sont social mais quand il s agit d' agent la c'est autre chose. Je suis contant d'avoir vecu dans cette ville. elle m'a apris a etre responsable de moi meme.et J aimerais encore la visiter dans les jours a venir. de toute facons c'est la capital de mon pays.

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