Subject: Re: LSM Joining Case Test - Parbat subba
From: Parbat subba <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 21 Sep 2018 07:33:05 -0400

| | LSM Joining Case Test

Name | Parbat  subba
E-mail | [email-masked]
Phone Number | (91) 8436268070
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I select blurb 1 as the correct answer with regards to the customer query and concerns , as i find the selected blurb as an assuring answer .
The blurb clearly explains as to why there is latency to his purchased product, as in this case is a concert ticket .

i hope that hearing this reply from any customer care representative will re-reassure that the purchase he /she made is correct and he need not worry about the delivery of the purchased product in time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | For me personally , a good customer service should be firstly Patient , so he /she can carefully take note of the queries and problems of the customer, secondly after hearing about the problems he should be re-assuring about the situation so that the customer feels taken care of and lastly he/she should leave the call or conversation on a good note with a thank you or any warm welcoming note so as to make the customers feel that we are happy to help them on any problems they face .

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