Subject: Re: LSM Joining Case Test - Anuj Chatterjee
From: Anuj Chatterjee <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 21 Sep 2018 02:37:22 -0400

| | LSM Joining Case Test

Name | Anuj Chatterjee
E-mail | [email-masked]
Phone Number | (0) 9985244913
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The blurb was informative of, how the customer could have the tickets delivered to the correct address if in any case the customer leaves for the concert earlier. The blurb was precise and provides exactly what the customer is questioning. Along with the information we can assure the customer of timely delivery and to why the tickets are released so close to the event.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The most basic difference would be Empathy with the customer for the difficulty they have been facing, the next would be an analytical and logical approach to the problem. Understanding the requirements of the customer and why are they actually facing the issue. Assurance to the customer for a better support provided to them and lastly the feedback would be the most important in cases of a probability of a problem that is rare in nature.

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