Subject: Japanese Language Test - Wazid saifi
From: Wazid saifi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 20 Sep 2018 04:17:32 -0400

| | Foreign Language Screening Test

Name | Wazid saifi
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First i would tell him that by my mistake i entered your address wrong and i am so sorry for that, it will take another 15 minutes to reach you and your order will be free of cost
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is wazid. I live in faridabd. I am 20 years old. I have done machenical engg. diploma from sonipat govt. polytechnic and i have cleared my JLPT N2 level in july 2018. I have done some freelancing work as a interpreter and translator with Honda siel power product and Yamaha India Noida .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

１．私に言わせるといい顧客サービスっていえばお客様を満足させるのが大事だとかんがえております

２．次は優れた顧客サービスと言うのは注文された事に従うだけではなくお客様の心の望みを叶えるのが一番重要だと思います、それともお礼を言う事、何かが間違っていたらお詫びを言う事と贖う事にできる限る頑張る事。正しい敬語を使う事。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

１。私はお客様の心を読めうことができると思っております
２。日本人と一ヶ月間話し合って話し方と文化違いにもちょっとだけ慣れてきたと思っております。
３。交代作業でも問題はございません。
４。このような仕事に熱情的だと信じております。
５。どんな状況でもお客様の要求に最優先を差し上げます。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私は一回友達の結婚式に　”ラクナウ”（lukhnow）に行きました。”ラクナウ”についたところ駅の正門に目を捕らわれました。白みたいな外見してとても美しかった。それから町の道路もこれはインドだと信じられれないほどきれいでこれはインドだと信じられれないほどきれいでした。友達と一緒にいろいろな公園に行きました。銅で作られた動物の像もいくつかありました。でも一つ不安があって、それは酒が二倍ほど高かった。５日の旅行でした。とても楽しかった。

| |