Subject: Re: LSM Joining Case Test - AASHISH KUMAR
From: AASHISH KUMAR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 20 Sep 2018 03:43:44 -0400

| | LSM Joining Case Test

Name | AASHISH KUMAR
E-mail | [email-masked]
Phone Number | (91) 9716759539
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is more appropriate according to the situation. Executive educated the customer about the process and multiple ways had been given to ensure customer will get his ticket easily.  proactive information is given. Executive also confirmed the correct address and contact information.

Suggestions to add :  We can also add few more things to make our customer delight.

1. Dear Sir, You can also track your ticket delivery status online from shipment till delivery of the ticket.
2. We also update our customer via text message and email abut the current status of the ticket.
3. We also confirm the delivery to make sure ticket is really delivered to the correct person before the closure of any case.
4. Call the customer for feed back and suggestions to improve quality of the services. end sms for customer satisfaction survey with satisfaction rating option.
4. Our actual aim is to delight the customer by providing high quality services.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good customer service is to satisfy the customer while great customer service is to delight the customer.
2. Good customer service is based on reactive actions/information while great customer service is based on proactive action/information.
3. In good customer service there is no estimated time generally company says as soon as possible but in great customer services we always give estimated time for any service to make customer relax.
4. In great customer service always apologise for any inconvenience  and make customer feels that he is important for you. Always make your customer feels that you care for him.
5. In great customer service always educate the customer for any change in the process or price.
6. In good customer service we provide information about the process while great customer service provides solution.
7. Always wish your customer on his birthday/anniversary to make your customer happy and build trust.
8. In great customer services always provide multiple options proactively.

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