Subject: French Language Test - NDJIMB MBAV BAVON
From: NDJIMB MBAV BAVON <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 20 Sep 2018 01:55:52 -0400

| | Foreign Language Screening Test

Name | NDJIMB MBAV BAVON
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | After realised that the address used was incorrect i will ask the customer to provide us with the correct delivery address,and without wasting time i will forward the address to the pizza boy and ask him to deliver the pizza as soon as possible,and i will follow the entire process until the pizza is deliver. Once the pizza is deliver i will call the customer to apologise for the inconvenient made due to the wrong address and let him know that we won't make such mistake in future.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is NDJIMB MBAV BAVON and i was born in 1993 April 06,i'm a citizen of Congo Democratic i came from a family of 8 which i'm the the third born,i complete my primary and secondary school in Congo as well in a boarding school where i spend almost 6 years, and then after completing my secondary and primary school i move to India for my Bachelor, which was in BBA( Bachelor Business Administration) from JB KNOWLEDGE PARK a college which is affiliated to MDU Rotahk university in Haryana. In May 2018 i completed my bachelor and graduate from JB as well. Here is my background and personal information. I currently lives in Faridabad sector 81 BPTP park Land avenue 27.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La difference entre un bon service client et meilleur service client se trouve au niveau de la satisfaction du client.
UN bon service client repond aux attente du client,alors qu'un meilleur service client depasse les attentes du client par la je veux tout simplement dire que la difference entre ce deux service se trouve juste au niveau de la satisfaction du client.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ce qui fait de moi un bon candidat pour se travail cela repose sur mon experience acquise dans le domaine de la communication entre les clients tout en donnant une bonne impressiont pour la societer et aussi pour moi en tant que travailleur de la dite societer,mon objectif et d'apporter un plus a la societer a travers mon experience et connaissance du metier de la communication entre client est travailleur.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | En 2017 je eu l'occasion de visiter Agra et Taj Mahal  dans une de province de L'Inde appeler UP mon experience durant mon sejour de trois jours a Taj etait tout autres j'etais emus du fait de voir le merveille que renferme cette ville de Taj aux touristes et aussi meme la population locale qui ont voyais le long de la route et meme a l'endroit meme du Temple qu'on avais visiter ou c'etait pas seulement remplies des etrangers mais aussi de la population locale et d'environ qui tous avais le meme desire de visiter le merveil de Taj,pour moi se fut une bonne experience parce que c'etait tout une premiere de faire un deplacement dans une autres ville de L'inde, depuis tout petit je toujours eu l'amour de voyager et me rendre compte des autres cultures et mode de vie de different Pays du monde. En tout je ajoute une nouvelle connaissance sur la culture Indienne et leur mode vie qui selon moi et different par apport a notre culture Congolaise ou encore Africaine. En Afrique ont vois les choses differement qu'en Inde et pleins d'autre pays etrangers et comme ont le dit le voyage et le meilleur livre du monde car il nous permet de nous rendre compte des autres cultures est pays du monde.

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