Subject: Re: LSM Joining Case Test - Surbhi Kunal
From: Surbhi Kunal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 19 Sep 2018 04:29:47 -0400

LSM Joining Case
Test

Name

Surbhi
Kunal

E-mail

[email-masked]

Phone Number

(91)
9654469988

Which blurb would you select?

Blurb
1

Please advise why you would select this blurb and if you
would add any information tothe blurb selected. If you would amend the blurb,
please write the additionalsentences.

Because
this blurb is informing the customer each and everything and they are confirming
as well from the customer .So ,basically the customer will have a clear vision
about the complete scenario and the information provided .

What according to you is the difference between good and
great customer service. (Explain in 4 - 6 sentences)

A good
service we can say is when the service provider understands a customer's
problem ,analyse it and then comes up with best possible solution.

Whereas, a great customer service would be listening to the customer
carefully and attentively ,taking it as a problem as it is of yours and then
coming up with a solution and going out of the way to help his customer.

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