Subject: Portuguese Language Test - Simao da Silva Gaspar
From: Simao da Silva Gaspar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 18 Sep 2018 06:18:44 -0400

| | Foreign Language Screening Test

Name | Simao da Silva Gaspar
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First i will apologize to the costumer. I will inform that i tooke the wrong address that he had provided and inform that the order is been sent to his address, and request to wait more 15 minutes that the order defenitily will be in his location.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal
I am a calm person, i do not like problems and to have some trouble with someone. I do like to  respect other.

Education
I studied computer science, and i like to learn news things in computer science world

Professional
I am a developer and Programmer

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

No meu ponto de vista, bons clientes são aqueles que estão constantemente usando ou aderindo os nossos serviços.

E quanto melhores clientes são aqueles que por além de estarem constatemente aderindo ou requisitando nossos serviços eles também ajudam com sugestões, colaborações, críticas e também estão sempre referenciando os nossos serviços.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Eu procuro sempre entender o lado dos cientes.
Eu tivera estado do outro lado, com isso consigo entender a situação do lado deles.
Eu tenho muita paciência,
Eu procuro manter sempre a calma.
Eu aprendo rápido, e estou sempre procurando aprender coisas novas.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Eu fui à Chennai em 2017, fui uma bela experiência, passei em media de 4 hoteis e eles me receberam muito bem, o povo de lá é muito calmo e compreensivo, muito diferente do pessoal que vive no Norte da India como por exempo em Delhi. Pode ver a praia por la, alguns pontos turisticos naquela cidade. Foi uma boa experiência, embora tivera sido muito curto, media de 1 semana e meia mas deu para aproveitar ao maximo e conhecer outro lado da India.

| |