Subject: Japanese Language Test - Shubham kumar Pandey
From: Shubham kumar Pandey <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 17 Sep 2018 04:25:48 -0400

Foreign Language
Screening Test

Name

Shubham kumar Pandey

Whats your first
language

Japanese

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

firstly i will say "sorry for
the inconvenience", then i will say sir by mistake i entered wrong address. I"m
very sorry for this. Pizza will be deliver within next 15-20 minutes & i
will say " sir because of our inconvenience we will give you 10% discount on
your next order" Then the costumer will cool down and probably he will also buy
pizza next time from us.

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I'm Shubham pandey basically i'm from bihar but living in
Delhi from last years.

I'm pursuing graduation from Dr.BRAU university bihar & also completed
Japanese JLPT N3 and preparing for N2.

I'm working in ECHOSOFT as costumer support for last two months.

In
YOUR LANGUAGE: What according to you is the difference between good and great
customer service?

お客様の問題をちゃんと聞いて直して差上げるのは良いことですでも、お客様は弊社のカスタマサビスをもらった後で満足しましたそれはすごいことです。c

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

前の会社にもサーポトの仕事もしました。私はお客様の質問をちゃんと最後までに聞いてそれから答えます。お客様にすべてのサビスは詳しくして説明します。お客様と話したときいつも丁寧を使っていくら問題があったら心配しなでなおすことができます。

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

私2008にはバッダリナテャへ行きました。バッダリナテャは寒いところです。たくさん人々が来ました、とても楽しいところです。お寺の後ろにはとても美し滝があります、人たちはあの滝の写真を取って楽します。バッダリナテャではたくさん店があります、私達はよるに店を見に行きました、とても楽しでした。妹はいつもおもちゃをみって、買ってくださいと言いました。私は可愛いキリンを買ってくれました、おもちゃをもらって妹はとても嬉しくなりましたその後、私達はお祈りをするためにお寺に行きました。お寺から帰ったときたくさん斜視を取りました。私にとってバッダリナテャの旅行はいつでもわすられない思い出すです。