Subject: Re: LSM Joining Case Test - vikram diwan
From: vikram diwan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 14 Sep 2018 05:34:09 -0400

| | LSM Joining Case Test

Name | vikram diwan
E-mail | [email-masked]
Phone Number | (+91) 8130580165
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In blurb 1 we are providing great customer service as well as promoting viagogo's brands value without even including the companies name in the mail.
In blurb 1 we are ensuring the customer that tickets they booked are confirmed ,secured and also cleared away any confusion regarding the tickets not yet receive by the customer.
The mail also tries to confirm the delivery address so no mistake happen as the concert is in a week.
The attitude of the mail is both friendly and formal at same time.
The edit which i would like to add in this mail would be an introduction paragraph and also use the name of the customer to give them the feeling that they are cared for which will them feel more comfortable with company.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Friendly attitude ,patience ,effectiveness ,thoroughly knowing the services and product are key to ensure "Good customer service".
And when a customer is satisfied and all the key elements of "good customer service" are combined then it makes a "great customer service".
Effectiveness and attitude are vital part for "great customer service".
Attitude should be friendly and patient for customer service.
And it is said "Customer is the King"

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