Subject: Spanish Language Test - Utkarsh Govil
From: Utkarsh Govil <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 14 Sep 2018 05:13:25 -0400

| | Foreign Language Screening Test

Name | Utkarsh Govil
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First, I will apologize to him and will inform him about the mistake I made on his order and ask him to cooperate. To correct my mistake I will give him the extra discount of 20% on his order because every customer is valuable for the restaurant and it is everyone's duty to give them the best service possible. I will ask him to wait for another 30 minutes and in return will give him the voucher code which he can use next time when he will visit any of the store or on ordering online. And in last I will again apologize to him for the mistake.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I was born in Aligarh, Uttar Pradesh but living in Delhi since I was 6 months old. My mother was an accountant and she worked very hard when me and my sister were kids. I did my schooling from Tyagi Public School. I was an average student and managed to score good marks in 10th standard. Then the time came for the family tradition and because of that I had to choose science for the senior secondary. After 12th, I did engineering from U.P.T.U. When I was in third year of engineering I decided to learn Spanish as a third language and to make a career in it. After enginering I completed Spanish and got a job in Convergys. Since then I am working there. I joined Convergys in January,2016 as a Bilingual  Quality Analyst for AT&T and now I am a Senior Quality Analyst and one of the best Q.A. in the company. I have received many awards for my work in Convergys.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Yo pienso que servicio de cliente depende en los representativos de esta empresa. Agente normal solo resuelve los problemas de los clientes pero el agente mejor intenta a hacer una relación de los clientes con la empresa.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Escucho las llamdas de los agentes de AT&T y se marco en ciertos parametros como hay oportunidad de vender los productos de AT&T como internet, televisión, móviles, etc. y resuelven todos los problemas de los clientes. Estoy haciendo eso desde 2016. Por eso yo pienso que soy una persona para este trabajo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Cuando era pequeño yo fui a Manali con mi madre y hermana. Yo soy una persona que le gusta dormir mientras viajar a larga distancia. Mi madre me despertó cuando lleguemos a Manali. Yo abré mis ojos y me sorprendió. Yo ví cielos azules, montañas blancas y tierra verde. Vimos muchas lugares. Hacía mucho frío. Hice esquí, y juguemos mucho con las nievas. No recuerdo mucho pero tengo las fotos de este vacación.
Cuando estudiaba ingenería yo fui a Goa con mi amigo. Nos quedamos en Vasco en un hótel. Cuando llegamos a Goa nos reservamos un motocicleta para viajar. Fuimos a mar de Calangute y Baga. Había muchas personas de paises diferentes y hacía mucho calor. Tuvimos un accidente también con un coche pero no fue grande. Yo observé que en las tiendas de medicina solo había chicas como vendedores. Fue raro para mí. Nadamos toda la tarde en el mar. Había muchos bares en Goa donde pudimos beber. Yo bebí la cerveza por primera vez en Goa. Tambíen vimos una iglesia grande en Vasco. Era una vacación no quiero olvidar.

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