Subject: German Language Test - Ankur Malik
From: Ankur Malik <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 12 Sep 2018 07:50:52 -0400

| | Foreign Language Screening Test

Name | Ankur Malik
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I apologize for the inconvience that you did not recived your order yet. As i can see from your order history, i have wrongfully sent the order to the wrong address. I am really sorry that you have to wait for your order due to the mistake occured by my end.
Your satisfaction is very important to us and definately we will compensate for our mistake.

In this case i would like to offer you two options:
1. If you still need pizza, then i will despatch the same oder free of cost to your correct address.

2. If you dont want your order anymore then i will sent you pizza hut via e-mail.

Please let me know what you need now and i will make sure that this mistake will not happen in future.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hi, My name is Ankur malik and i am 26 year old. I live in new Delhi with my family.
I am fitness freak and love to workout and also love to hangout with friends.
I have completed my schooling in 2009 from JBMV and my graduation in 2012 in B.com from Delhi university.
I have also leant German language till B2.1 level from MMB.
I have overall work experience of 4 year 6 month. I started my career with concentrix and worked there for almost 1.5 year as a customer service executive.
Then in march 2015 i switched to wipro and worked there for 3 year as a analyst.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Nach meiner meinung, ein guter Kundendienst ist, dass die Kunde von uns nur zufreiden mit unsren dienst sind.
Ein Große Kundendienst ist, wann ein Kunde nicht nur von uns zufreiden, aber aus vertrauen uns ohne zu bedenken.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Ich bin einen guten Teamplayer und sehr freundlich.
2. Ich bin sehr punktlich.
3. Immer vertig mein Arbeit mit Qualität zu zeit.
4. Ich verstehe auch die Kritizität der Werk.
5. Ich war eines des Bestes Miarbeiter in meine letzte Firma.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ich bin letzten Dezember nach Goa gereist. Das war mein einer der besten Reisen. Das wetter war sehr gut. Ich war da mit meinen 4 Freunden für 4 tagen. Ich habe viel Bier getrunken. Ich habe in Nurd Goa näh Baga Srand gebliebt. Ich liebe wirlich die Strände dort. Ich habe auch das Kasino besucht und dort gespielt. Im Kasino habe ich 25,000 geld verlust. Man soll nicht das Kasino besuchen, weil kasino immer gewinn. Ich bin auch in der Nachtclub gegangen. Dort habe ich auch eine schönes Fraun getroffen. Wir haben auch die Handynummer ausgeauscht und sie ist auch von Delhi. Die Musik war auch sehr gut im Club. Meeresfrüchte ist auch sehr gut dort. Goa is ein schönes Stadt. Jemand soll nach Goa beuchen. Ich möchte auch gern nochmal nach Goa zubesuchen.

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