Subject: Japanese Language Test - Tenzin Lekphel
From: Tenzin Lekphel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 12 Sep 2018 06:38:40 -0400

| | Foreign Language Screening Test

Name | Tenzin Lekphel
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this case, I will inform him my apology for the mistake and unnecessary consumption of his time. I'll reply him whether he is willing to place an another order or cancel the existing order. If he wants his pizza by this time I'll redo the entire process again and add a complimentary item out of my budget. If not I will apologise for the inconveniences caused.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am 1st generation Tibetan based in India and was born in Manali. I did schooling in a local missionary school and moved to Delhi to pursue higher studies. I got enrolled in Bachelor's of Japanese studies in JNU and completed my graduation last year. In between the course I was also involved in few projects administered by Japanese NPO and have extensive experiences in the field work such as assisting my clients in the situation demanding a help of multilingual companion in order to secure better communication to the beneficiaries of the projects.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 良い客サービスは優れたサービスからどのように違うのかというと前者はただ期待通りのサービスを提供していただく一方、後者はお客様へ期待以上のサービスを提供すること。それは主にサービスそのものを提供する方法の上、常に変わっているお客様のニーズに応じていくことだと思う。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 私は人の問題に巻き込んで解決するのが好きで、お客様サービス職は私の人格に向いている。それはオンライン業務にせよ、日常の人類的問題にせよ、問題解決は私達の業務の基礎だと個人的に考えております。そういった思想の持ち手はサービス職に向くに違いない。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 旅行は私の趣味の一つだが、人間である限り誰でも旅行が好きではないのかと思いがちだ。長期間デリーに住んでどこかへ旅行に行く思いがあった。今度はヴァラナシというインドの最も重要な巡礼地へ行くことにした。予算を定め、いつ誰と旅行する計画のすべてを立てた。ヴァラナシは私の期待以上の雰囲気の良い場所で現地の方々のおもてなしの心から独特の食事にかけてすべて気になった。巡礼地以外にバナラス大学も独立後の環境とはかなり違いのないようなクラシック建築やインド的価値を見守ったような雰囲気だったから時代遅れの地方と見えた。

| |