Subject: Japanese Language Test - Tenzin Lekphel
From: Tenzin Lekphel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 12 Sep 2018 05:00:20 -0400

| | Foreign Language Screening Test

Name | Tenzin Lekphel
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I'll create a situation here. I'll make my mind to inform him/her that many people had ordered the same typeof Pizza in the neighbourhood due to which it was entered incorrectly. Thereafter I'll inform him/her my deepest regret and solve the issue right on spot.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Tenzin Lekphel and am Tibetan based in India. Infact I was bor in Manali, Himachal Pradesh and did schooling in a local missionary school due to which I have absorbed enough knowledge abouyt India, her language and culture. I did bachelors in Japanese Studies in JNU and graduated last year. I've more than 2 years of experience in working alongwith Japanese clients who were basically doing social works in the vicinity of Dehradun. With undertaking of such work as a translator cum. interpreter I've gained lots of experience in dealing with Japanese people and gt acustomed with how they work in a formal as well as in an informal setting.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer is when you get 3 stars rating in review while great one nearly attains the full. It is distinguished by an exceptional level of understanding & response to the changing needs of customers.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | The reason why I am the right candidate is on top of being adaptable to the changing environment I can for most of times create situation. I'm quite instinctive while being logical situationally. With that being said, I can handle multiple customers with their multiple requests, demands and aspirations at the same time. Thus, I deem creating a situation to be of utmost relevance in this line of business.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私は数月前ヴァラナシといったインドの有名なところへ行きました。それはインドの最も人口の多い地方として知られているがヒンヅーきょうの聖地である。宗教は私に小さい頃から大きな影響のあるものとし、巡礼者として旅行に出ていればどうかなとのことだったし、旅行も勉強になる恵みとも思っていた。気分転換に旅行をするのが好き私は長い間からヴァラナシへ行く予定があった。予定通り、私は事前に予算を定めたり旅行する相手と日付を確かめたりしてヴァラナシに向かいました。ヴァラナシはこれまでなかった経験になるとは全く思わないが現地の人々のおもてなしの心から都内の雰囲気にかけてすべて気になった。

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