Subject: German Language Test - SRISHTI PAHWA
From: SRISHTI PAHWA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 12 Sep 2018 03:45:09 -0400

| | Foreign Language Screening Test

Name | SRISHTI PAHWA
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | well in this case ,  firstly i will apologise the customer for not delivering the pizza on stipulated time and will give him a valid reason for the same , I will try to convince him and will assure him that this problem will not ocuur again in future .once he will be convinced i will place an order for him with a complimentary garlic bread and choco lava cake so that he wont be angry anymore and the benchmark of  pizza hut remains the same ,
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | myself srishti pahwa. I stay in new delhi .My higest qualification is masters in human rersources.I have completed my masters from amity university ,I have done my graduation from maharja agarsen college (Delhi university ) , .Coming to my family background ,there are three members in my family including me ,My father is a business man nd my mother is a home maker ,I have worked for about one year with HDFC bank where we have to deal with the super premium customers reagrding their queries and have to cross sell the products of the bank , i love to know about differnt languages and cultures so i started learning german as my hobby so i found it more interesting and thus i decided to make it as my career .I have comp;lted my B1 (german ) level from goethe institute, and looking an opportunity where i can start my career,
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | ich finde das man soll nicht nur mit  kunden ein gute verhaltnis sondern auch ihre probleme losungen schneller .Mna soll mit andere kundin einfach sprechen und gebe ein gute kundin dienst

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.Ich bin selbstsicher .
2.Ich kann mit andere kundin einfach sprechen.
3.Ich kann ein team sehr fuhren,
4.ich kann ihre probleme losungen schneller als anderer,
5.wenn ich mit kundin sprechen bin ,ich sehr hoflich,

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | ich hatte nach singapore mit meinem mutter gefahren , Die Reise war toll.wir hatten viel spab.wir hatten im sommer gegangen und dort war sehr heib aber manchmal die wetter war super .Wir waren fur ungefahr zehn tage im singapore , Wir hatten ganze nachts tanzen und music horen ins kino ,Ich besuchte universal studio auch , Das ist ein beruhmte platz in ganz singapore, Ich finde das sehr interssant and ich war sehr gluklich weil ich nie nach  singapore gefahren .Ich finde singapiore sehr schon aber das ist ein teuer land .wir hatten genug von orachard platz gekauft.wir hatten viel schokolade,berry berry usw fur meinem bruder gekauft .Die schokolade waren sehr geschmockvoll. die reise nach singapire war wertvoll .wir hatten viel spab .nach meiner meinung dass,man einmal im jahr nach singapore fahren soll .singapore is ein am besten platz in ganz welt , ich werde nach singapore einaml  mt meinem ganz familie gehen .Mein mutter hat es sehr teuer gefundern aber ,she finde it auch schmutzig und schon.Die erfahrung war sehr toll .

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