Subject: Re: LSM Joining Case Test - Tavish Gawri
From: Tavish Gawri <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 12 Sep 2018 03:40:00 -0400

| | LSM Joining Case Test

Name | Tavish Gawri
E-mail | [email-masked]
Phone Number | (91) 9953158409
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected Blurb 4 because it gives a proper guidance and insight to the customer about how one can log on the to company's website and update the  address details to where the ticket should be sent. Blurb 4 also gives clear information on how one can track the shipment of the ticket and how one should go about collecting the ticket if the address of the collection is updated. To conclude Blurb 4 is in sync with the promotion of Viagogo's brand values which is to be safe, secure and guaranteed with customers.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is adhering to giving out correct and timely information to customers. A great customer service not gives out correct information but adheres to the company's brand motives and emphasizes on forming a good relationship with customers so that the brand loyalty of the company increases.

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