Subject: FW: LiveChat Answer Change- Colocation
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Ashish Dabral <[email-masked]>, Ashish Kumar <[email-masked]>, Subir Chakma <[email-masked]>, Rahul Kumar <[email-masked]>, Sajeer G <[email-masked]>
Date: Tue, 11 Sep 2018 08:00:24 +0000

Hi all,

Please see below the message from Colocation client. Please make sure that this change is implemented right away.

@ Rama/ Ashish: Please make sure this is passed on to each and everyone who does colocation chats.

@ Ashish: please change the response in live chat canned response also. I believe we have the option to change.

Regards,
Deeksha

From: Samantha Walters
Date: Tuesday, 11 September 2018 at 1:04 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: "Pritish Nandi[LSM]" <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: LiveChat Answer Change

Hello Team,

I hope all is well.

Just reaching out in hopes that you may assist me in telling your team to edit one answer. Currently we have you saying that our “Sales Team will contact you within 24 hours.” We would like to change that to “Our Sales Team will contact you within the next couple of hours.”

Essentially, instead of 24 hours, we will get back to the client within a couple of hours.

Thank you in advance,