Subject: Why omnichannel customer support is no fairytale
From: "Team Zendesk" <[email-masked]>
To: [email-masked]
Date: 10 Sep 2018 21:00:12 -0400

Why omnichannel customer support is no fairytale
Debunking the top 5 myths

Get the whitepaper  <http://app.hello.zendesk.com/e/er?s=2136619493&lid=20079&elqTrackId=41da17986b9a4fe7808da53daf9e6baf&emailAddress=ashish%40lsmindia.com&firstName=Ashish&lastName=Dabral&elq=f3a75974a9374333b1ffb5c303f0e01d&elqaid=17888&elqat=1>                                                  

Even if they aren’t calling it omnichannel, customers are asking for it every time they start from scratch with an agent over the same issue. Approximately 61% of customers <http://app.hello.zendesk.com/e/er?s=2136619493&lid=20080&elqTrackId=be9689e7f2c742e2a7980785c0f42ee7&emailAddress=ashish%40lsmindia.com&firstName=Ashish&lastName=Dabral&elq=f3a75974a9374333b1ffb5c303f0e01d&elqaid=17888&elqat=1> report being less patient with poor customer service than they were just five years ago.

An omnichannel customer support strategy reduces the friction for your customers by seamlessly connecting all channels and allowing you to provide the contextual, timely support they desire. 

Still not convinced? Here are the omnichannel myths we have set out to debunk:                                                                      *Omnichannel is just a buzzword
*Separate channels must be kept separate
*More channels = more problems
*There’s no reliable way to measure the benefits
*Omnichannel transformation is complex

Download this whitepaper to start debunking the myths of omnichannel in your organization so you can best serve your customers whenever and wherever they need you.

Happy reading!
Team Zendesk                                  

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