Subject: French Language Test - FRANCIS KIYONGE MUPILA
From: FRANCIS KIYONGE MUPILA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 10 Sep 2018 06:42:18 -0400

| | Foreign Language Screening Test

Name | FRANCIS KIYONGE MUPILA
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all i will calm the customer down by telling him to hold the line the time for me to coordinate with the deliver boy then i will came back to him/ her, saying that the order take some delay due to bike accident or any damage but another delivery boy is already on his way and the pizza will be delivered within 10 minutes. meanwhile i will try to coordinate with the delivery boy to get the pizza delivered at the correct address. once the pizza has been delivered i will call the client to make sure and conform if he/she has received. additionally i will once again apologies for the inconvenient
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | i am from the democratic republic of Congo i am a football lover and passionate of computer networking, i have done my bachelor and master in networking technology and management. i had a chance of getting my first professional work experience from S  O Infotech as an assistant network and system administrator.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

la diffénce pour moi ce trouve au niveau de la qualité du servie.
le but du serice client est de satifaire les bésoins du client, le ou la rassuré concernant son inquietude, la rapidité dans la prise en charge et sourtout le ou la metre en confiance afin qu'il ou qu'elle n'hésite pas de récontacter le service client pour la prochaine fois en cas d'un autre problème

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | le client veux une prise en charge au près d'un agent premièrement qui sait écouter, comprendre en étant a la place du client et qui sait repondre avec des mots pour calmer  et rassurer. tels sont mes qualités et j'ai un avantage que le francais soit ma langue d'origine:
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | je ne pas eu l'occassion de visité beaucoup des cités et je ne pourais pas vous en dire tant. j'ai eu a visité brazzaville qui est la capitale de la république du congo en 2006, la propreté de cette ville fut l'une de choses qui ont eu a me marquer, après j'ai visité mumbai, pune, bangalore, agra et jaipur je dirais qu'il ya vrement pas des grandes différences entre toutes ces villes par contre, les seules differences que j'ai eu a rémarquer ce trouve au niveau de la locatité et le climat. la mentalite des habitants de chaques ville est très differente conte ténue de l'occupiation de la ville et des visteurs regulier.

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