Subject: Italian Language Test - Sachin Gupta
From: Sachin Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 6 Sep 2018 06:50:11 -0400

| | Foreign Language Screening Test

Name | Sachin Gupta
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation I will apology to the customer for delayed in delivery, re-verify the address, delver the order again and to ensure to be reached the order in stipulated time period.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Myself Sachin Gupta, living i Noida Sector 53, I am married, i have to sons Elder one is 15 years old and younger one is 10 years old. both are studying in JSS public school in Noida Sec 53.

Regarding my educational qualification, i am graduate in Zoology and also did Italian Language for Italian Institute of culture center New Delhi.

I started my carrier as an Italian Linguist in Hewlett Packard, Bangalore, i worked for 3 years then i changed my job and joined the company Symphony Services, Bangalore where i worked for 2 years again i got the opportunity to work with Applabs Hyderabad as Manual Tester on contract basis for one year and currently i have been working with Genpact past 6 years.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Secondo a me il servizio di cliente buono e grande cosi ..

1 Deve prendere cura totti i problemi quello che arrivano ogni giorno.
2.Provedere il servizio ottimo semza staccare, se qualcosa cosi, deve avvisarlo anticipatamente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Io ho l'abilita di convicere il cliente
Gestire la situazione tranquillamente
Dare la risposta gemtile
Abilita di Fare la relazione ottimo con il cliente al riguardo di Business.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Il mese scorso ho viaggiato una citta' quello che piu' sistemato ai senso di Traffico, la manneria come i pepoli comminare per la strada. Se qualcosa bisogna di qualcuno, loro senpre pronto di dare il mano. ci sono tanti i monumenti di visitare, grande magazzine dove si puo trvare tutte le cose di vari marchi. ci sono tante ristoramte dove si puo andare di pranzare oppure cenare. sono andato umo di buon ristoramte perhe ero molto fame, ho racomtato tutta la storia con la mia famiglia, hanno diventato molto felice.ho passato quasi una settimana di quella citta

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