Subject: Spanish Language Test - SACHCHIDANAND GOSWAMI
From: SACHCHIDANAND GOSWAMI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 6 Sep 2018 05:23:50 -0400

| | Foreign Language Screening Test

Name | SACHCHIDANAND GOSWAMI
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation , firstly I will say to the customer that Sir, we are really sorry ! You are our valuable customer and we are Sorry to say that we have noted down a wrong address of yours because of poor phone line connection and now we have corrected it and as soon as possible we are trying to deliver your order. Secondly I will again ask to the customer for any further problem . If customer is satisfied with my answer,  I will say Thank You ! At last I again say sorry to the customer for inconvenience.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I want to say that my background is educational because i belong to Nautanwa ( a town in East Uttar Pradesh ) where i was born and brought up . In my family there are five person including me . My father is a school principal , my mother is also a school principal and my eldest brother is a teacher in Kendriya Vidyalya School , Gorakhpur, my second elder brother is a M.phil. student and I am a M.com 2nd year Student. Now I live in Delhi . I have been learning Spanish since 2013 and I have done 3 years Advanced Diploma In Spanish from St. Stephens College (University Of Delhi ). Till the date i have no professional experience but i am so excited to work with multicultural company and multilingual people like LiveSalesman.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | En mi punto de vista una buen servicio es donde los trabajadores dan soluciones a los compradores pero donde se satisfechan los compradores se llama un servicio buenisimo o exelente . Siempre una persona que trabaja como un llamador de servicio tiene que tratar de satisfechar los compradores porque es el motivo de la firma. En una empresa lo mas importante es reputacion de servicio asi hay que tener cuidado cuado llamando un comprador .
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Yo creo que para este puesto soy un candidato que trabajare duro. Desde yo empece mis estudios de Espanol hice todo para improver mi lengua y vocabulario.Voy trabajar con entusiasmo . Puedo trabajar sin stress y mas que expectacion . Al fin quiero decir , Si sigo este pusto trabajare como un persona profesional.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Siempre queria viajar a Punjab , especialmente la ciudad Chandigarh y Wagha Border. En 2017 viaje a Punjab y yo viste a Wagha Border tambien . Ese dia estaba muy feliz porque ver la policia y la gente de otra pais eran unos de mis suenos . Yo desfrute mucho y apruebe todos platos especiales de tradiccion Punjabi como Lassi y Makke Di Roti  Aur Sarson da Saag. Fue todos los partes de Punjab . Como viaje con mi familiya , mi mama me dijo que ella queria viajar otra vez a este estado y La ciudad especial Chandigarh. Eran son dias muy agradables por que cuando estabamos viajando a Wagha Border  en la carretera vimos muchos animales extranos .Cundo Visite al Pared de Paz mi mama se ponia emocional. Al fin quiero qiecir, Hay que visitar al menos una vez a Punjab.
Mil Gracias !

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