Subject: Spanish Language Test - pranav kumar Mishra
From: pranav kumar Mishra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 6 Sep 2018 04:27:15 -0400

| | Foreign Language Screening Test

Name | pranav kumar Mishra
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

As in the service industry costomer satisfaction is the most important thing .the first thing,i apologies with the customer for delay service,then will refund his money asap.later  will provide free pizza as per the law of pizza service if you dont get your delivery on time will get free pizza.later will  give some discount for his next order .so that he or she will continue to take service from us
From the  next time will take care for these things.Because customer satisfaction is the most important things and  one satisfied customer  will give many more customer.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Pranav Kumar Mishra ,I am from Bihar ,i have done my intermediate from BSEB board and completed my graduation from Spanish language culture and history from Doon University.
I am having an experince  of 1 year and 6 months
I have worked with LBF TRAVEL PVT LTD in mohali from 03 april 2017 to 13 august 2018
Currently working with CRYSTAL TRAVEL PVT LTD
I am having good knowledge of  amadeus,sabre,worldspan

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good Service-Un servcio donde uno puede resolver las problemas de los clientes,
ellos.resolver las problemas y verifican los tipos de servicios .como un mas o menos niveles .

Great service-Un service gran donde uno puede verificar las problemas  de los clientes con un gran extente y resolver las probles mas pronto possible  porque el servicio
es muy importante .Si uno va a dar un servico bueno ,porsupuesto  va a coseguir muchos opportunidades para mas servicio .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Soy perfecto para este trabajo porque mi espanol,Como hecho la graduacion en este lengua,Tengo un buen experiencia en este lengua.
Como he trabajado en dos empresas multinacionales
LBF travel pvt ltd y Crystal Travel pvt ltd.Donde tengo que assistir los clientes de  muchos paises.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Soy de Bihar.He viajado en enero 2018 a mi pueblo Ekadh,Esta en Saharsa. Esta cerca del rio Koshi.Con mi amigo.En mi pueblo miS abuelos viven con mi tia.Donde he visitado muchos lugares famosos. por ejemplo el templo de Tara,he vistado la casa de mi tia .cuando era un nino estaba visitando mucho a  la casa de mi abuelos ..despues yo encuentre mis amigos mejores.con ellos he disfrutaron mucho
despues de esos cutro dias ,fui a visitar mi padre ,se vive en Bodh Gaya.donde  fui a templo de dio Budda en Bodh Gaya hay muchas comidas como Litti y Chokha de Bodh Gaya es muy famosos .he come muchos tiempos .despues de esos dos dias, fui a visitar a rajgir para 1 dia donde yo encuentre mi amigo shubham,con el visitado las selvajes de Rajgir,Donde  vio muchos animales,el dia siguiente fui a visitar a universitaria de magadh y Nalanda university
Nalanda university es uno de los lugares mas famosos para educacion.despues tengo a ir a chandigarh para reunir mi trabajo .

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