Subject: Spanish Language Test - SRIJAN JHA
From: SRIJAN JHA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 6 Sep 2018 04:12:57 -0400

| | Foreign Language Screening Test

Name | SRIJAN JHA
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will appreciate the customer for his patience and later i will try to solve the problem by correcting the address and i will surely give him discount for his order and will inform the delivery boy for the same.If the customer is irate and will not agree;I will provide him a free order from the side of Pizza Hut.Later while closing the call i will again beg pardon for the mistake and then will provide a proper call closing.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Srijan Jha. I am from Bihar. I am 21 years old.I have done my matriculation and intermediate from CBSE board. Later for my graduation studies I pursued Spanish language and culture and completed my graduation from Doon University, Dehradun. During the same time i have worked with R-Street (an Uttrakhand Govt. Program) as Sr. volunteer. After completing my graduation I have worked with LBF Travel Pvt. Ltd. for 1 year 5 months as Spanish Travel Sales Consultant. Currently I am working with Crystal Travel Pvt. Ltd. as Sr. Spanish Travel Sales Consultant.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Hay muchas diferencias en el servicio bueno y servicio mal.Los diferencias son

el tiempo de servicio : los servicios en que los clientes no pueden esperar para mucho tiempo es servicio bueno.

calidad de producto : Para bajar el tiempo de servicio es importante que el calidad de producto seria misma que estaba anteriormente.

saludos con los clientes : Saludos con los clientes tambien es mas importante para el servicio bueno.

emitir resolucion de los problemas : El mas importante cosa para el servicio bueno es resolucion de los problemas para mantener el nombre de la empresa.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Puedo garantizar para el mejor servicio porque tengo mucho patencia para ayudar los clientes.
Tengo la experencia para hablar con los personas de Latino Americano.
Tengo la experencia para dar los resoluciones muy rapido.
En cualquier cosa ; no voy a bajar el calidad de servicio.
Tengo el experencia de hablar en otro lenguaje tambien.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Hay muhos hermosos y digno de ver lugares historicos en India.Pero el Taj Mahal de Agra es el mas hermoso de todos.Es un sueño en marmol. Mi amigo y yo visitamos que en las ultimas vacaciones de verano.Estaba en una majestad unica.!Que bien se exponen de hcho!.Esto es lo que uno podria decir en el acto.Parecia blanco por todos los lados.Los mechones verdes de vidrio y los brotes verdes de los arboles de Chipre caliente adornaron su majestuosa belleza.
El Taj Mahal fue construido hace unos 350  años por el emprerador Mughal Shah Jahan en memoria de su amada reina Mumtaj.

| |