Subject: German Language Test - Kashish Khanna
From: Kashish Khanna <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 5 Sep 2018 04:50:15 -0400

| | Foreign Language Screening Test

Name | Kashish Khanna
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | As a customer care executive its my job and my responsibility to take care of my Customer's Problem. First of all i'll feel that the issue is mine and apologize for the delay. I will give a fair and good resolution the customer. I can offer him/her 15% discount which are allowed to give in such situations, or i can give some complimentary sweets or desserts for the next order and can also give him/her the surety of the next order will be deliver within 20 mins or max 30 mins. So basically i have to make my customer happy and satisfy.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I a 23 Years old and i belong to Delhi. I had completed my Graduation in 2016 from Delhi university.  My highest qualification is that i have learned German language from Goethe Institute in Delhi.  I am having a Experience of 3 Years. In Sept'2015 i joined my first company (Concentrix) we work for Amazon German E-mails process and  i have worked in this company for 2.5 years as a (Associate)Customer Care Executive.  We received email from the Customers regrading there issues for eg : customer has not received his/her Item (Order) or has received the Item defect/missing. In Feb'2018 i left Concentrix and joined HCL and also Presently working with HCL.  Here I am working for Bombardier Transportation as a Service Desk in German. Users call us regarding there issues in Computer for eg : user is unable to login in his system we reset the password some McAfee encryption issue. I am quite good in Computers. In my family we are 5 members and my hobbies are Dancing, listing music.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Meine meinung nach, dass wenn mann nicht so serioues uber seinem arbeit ist und nehmen dieses arbeit so wie so und machen nur die Arbeit mit diese fuellen das nur diese zu fertig machen ohne Bestreben nur dann sagt mann dass ist die Gute service und wenn mann arbeite mit Gute und positive attitude und loese des alle Problem von kunden und Escaliere die fehler und handlen alle kunden wie freund dass heisst eine Tolle Kundenservice.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Tragt mann immer beruhigen chrakater
Eine gute und tolle Losung geben
Immer fuehlen die Probleme des Kunden
Wir muessen an unsere Kunden immer zufriedenheit geben
Handlen jede kunde wie Freund

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Als ich 17 jahre alt war, fahre ich nach Shirdi mit meinem Familie. Es war meine erste Tour und dort ich so viel spass gamacht habe.  Es war eine sehr tolle Erfahrung von meinem leben, nach shirdi Plannen wir nach Mumbai zu fahren. Im Mumbai finde ich nicht so viel unterschied wie Delhi, manschmal fuehle ich mich normal wie ich im meinem platz bin (Delhi). Aber Mumbai ist so tuer wie Delhi, dort habe ich eineTasche gekauft e war auch toll aber tuer.  Ich habe dort erstenmal sea gesehen, und zuerst war habe ich angst aber wenn ich neben von sea stehe dann fuehle ich mich Gut und besser.  Es ware meine erste Tour.

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