Subject: Japanese Language Test - Ravish Bhasin
From: Ravish Bhasin <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 5 Sep 2018 04:29:51 -0400

| | Foreign Language Screening Test

Name | Ravish Bhasin
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

My deepest apologies sir, I seem to have mistaken your address causing the pizza to be delivered at the wrong location. I will immidiately rectify this error and enter the correct address and redo your order.

Once again, I apologize for this mistake that made. I hope you weren't deeply inconvinienced by it.

Thank you for your co-operation

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am a Slightly atypical Indian male with possibly weird tastes that doesn't suit my generation.

I have done my primary and secondary education from Prabhu Dayal Public School. I have BAAVFX degree(BA) from MAAC Kamla Nagar. I have Japanese DIploma from Bhartiya Vidya Bhavan and I have Cleared N5, N4 and N3

Professionally I have mostly worked in animation field as a freelancer and some small project based jobs. My experience with Japanese work professionally is limited to working in translation groups with are mostly non-formal in nature and same with tourism.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

サビス　の　ため　サビス　する　心　を　持ってる　の　は　大事　です、それ　は　ない　かぎり　サビス　は　サビス　に　いられない。

まず　お客様　の　お望み　を　聞いて　お客様　の　望み　を　かなえる　こと　できる　の　は　一番　大事　と　思います。それ　は　とっても　じゅよう　です

お客様　と　話してる　とき　礼儀ただし　用　に　はなし　すれば　一番　いい　です。

ただ　ヘラ　ヘラ　わらつて　しゃべる　こと　わ　サビス　じゃ　ありません、ちやんと　ひと　の　はなし　を　きけ。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私　日本人　の　方　たち　と　話した　こと　の　経験　を　もってる。

私　日本語　しゃべる　こと　が　できる、そうゆ　自身　を　持っています。

私　学校の頃　から　日本　の　まんが　と　あにめ　が　見てました。

私　ほか　の　インド人　より　日本　の　文化　を　しっています。

私　前　から　自分　で　日本語　勉強　やっていました　だから　日本人　と　話す　こと　は　むずかしくない　と　おもおっています。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私　少し　の　あいだ　前　ウダイプル　に　行った。たぶｎ　一年　前　です

あそこ　で　私　の　親戚　と　いとこ　たち　が　住むでいます。

あそこ　わ　デリー　みたい　な　にぎやか　な　場所　で　は　ありませｎ　が　でも　デリー　より　しずかな　場所　です。

できれば　私　もう一度　いとこたち　と　いっしょう　に　ウダイプール　に　住みたいです。

でも　残念　わたし　の　親戚　も　デリー　に　すむ　ため　に　きました　仕事　が　おわったら　かえる　けど。

きかい　が　あれば　もう一度　あそこ　で　みんな　と　いっしょう　に　遊び　に
行きたい　できれば　あそこ　で　ひっこう　する　こと　も　悪くない　と　おもう。

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