Subject: Re: LSM Joining Case Test - jonty luthra
From: jonty luthra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 5 Sep 2018 02:05:39 -0400

| | LSM Joining Case Test

Name | jonty luthra
E-mail | [email-masked]
Phone Number | (91) 9289034177
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | i understood the problem of the customer and provided the customer with suitable solution and i asked the customer to go for that option  with that customer understood the procedure to get the tickets on time .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer is when agent is following the protocol of the company and trying to convince the customer to understand the problem but when it comes to deliver the great customer service agent should make extra efforts and try to understand the exact problem of the customer and he should make extra efforts to resolve the issue of customer because customer should be our first priority

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