Subject: Re: LSM Joining Case Test - Shikha Gupta
From: Shikha Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 4 Sep 2018 06:17:19 -0400

| | LSM Joining Case Test

Name | Shikha Gupta
E-mail | [email-masked]
Phone Number | (91) 8375963245
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choose blurb 4 because in 4th option there is proper answer of customer query she asked that can we deliver there event e-ticket to their hotel pr not than first we have to asked their hotl address and make sure that the hotel collect their e-ticket or no not and we also give them link that to update their address by their own and customer can track there post.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good cusomer service can only solve the queries of the customer and a great customer service satisfying the customers by resolving their issues.
A good customer service help them out from their issues and a great customer service will solve their issues till they didn't complete their process.

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