Subject: RE: Japanese Language Test - Masoom Walia
From: Sinead Bartley <[email-masked]>
To: Virat Joshi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Asfaque Ahmad <[email-masked]>, Ashish Dabral <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Tue, 4 Sep 2018 09:09:38 +0000

Hi Virat,

This has been forwarded; I will update here when I receive a response.

Kind regards,

Sinéad.

From: Virat Joshi <[email-masked]>
Sent: Tuesday 4 September 2018 09:05
To: Sinead Bartley <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Asfaque Ahmad <[email-masked]>; Ashish Dabral <[email-masked]>; Robert Cosgrove <[email-masked]>
Subject: Fw: Japanese Language Test - Masoom Walia

Hi Sinead ,

Can you please forward the JP test for evaluation.

Thanks

________________________________
From: Masoom Walia <[email-masked]<mailto:[email-masked]>>
Sent: 04 September 2018 13:31
To: Saurabh Dadu; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Virat Joshi
Subject: Japanese Language Test - Masoom Walia

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Foreign Language Screening Test

Name

Masoom Walia

Whats your first language

Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all I would remedy my mistake and dispatch the order to the correct address immediately. I would then, apologise to the customer and inform him that his order would be delivered shortly, I would go on to offer any discount or remuneration that the company policy permits me to offer, as an apologetic gesture.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have done b.a. and M.a. in English from Delhi university. I have an intermediate level certificate in Japanese from MOSAI and I have cleared Jlpt level N3. I am currently pursuing advanced level course in Japanese in order to become proficient in the language. I hope to learn and gain first hand experience of professional japanese from a job. I am goal oriented and a team player and i believe communication is the key. I like learning new languages and meeting people from different countries and hope to have such experiences in future.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

顧客サービスの一番大切なことは、説明方だと思います。お客様の問題によって、はっきり答えなければなりません。もし、説示が複雑あれば、お客様はわかることができません。それに、お客様のレベルが知らないので、説方が最も分かりやすかったほうがいいです。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私は過去に教師だったから、お客様のレベルが何もあれば、説明することができます。日本語を勉強したとき、も日本人と交流の経験があります。勉強のとき、モサイで仕事のメールの書き方も習いました。尊敬語と賢女語がいつ使いますか、どうやって使うも、わかります。それに、私は日本語にキャリヤを持ちたいですから、ずっとがんばります。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私は２年前に、友達とアムリットサルへ行きました。デリーからバスに乗って、朝アムリットサルに着きました。夏でしたからとても暑買った。私達はぜひ、ワガボーダへ行って，軍隊の式を見たかったから、チケットを買いました。私達は時間どうりにつきましたでも場所はとても混んでいました。人々がいっぱいいました、その景色を見て、とてもびっくりしました。友達に帰りましょと言いましたでも誰も聞かなかった.式を見る所は吐くことができないようにこんでいました。それに、友達の携帯電話は誰かに取られてしまいました。いい経験がないでした。でもバングラシハブはとても静かできれいところでした。そこ行って気持ちが良くなりました。伝統的な服と靴の店もいっぱいでした。最もいいものは食べ物でし た。どこも行けば、食べ物は美味しかった。つまり、いい旅行でしたでも、ワガボーダの経験はいつも忘れることができません。