Subject: Fw: Spanish Language Test - Javed Ahmad
From: Virat Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 3 Sep 2018 08:53:52 +0000

Hi,

Its a NO for Javed Ahmad

Thanks

________________________________
From: Brian Sexton <[email-masked]>
Sent: 03 September 2018 13:54
To: Urvika Chaudhary
Cc: Virat Joshi; Asfaque Ahmad
Subject: FW: Spanish Language Test - Javed Ahmad

Hi,

It’s a ‘no’ for this candidate.

Kind regards,

Brian

From: Rachel Corcoran
Sent: Monday 3 September 2018 09:24
To: Brian Sexton <[email-masked]>
Subject: Re: Spanish Language Test - Javed Ahmad

Hi Brian,

Gonna say no here.

Kind regards,

Rachel Corcoran

Seller Support

Team Lead: John Meerholz

________________________________

From: Brian Sexton
Sent: 03 September 2018 09:16:39
To: Rachel Corcoran
Subject: FW: Spanish Language Test - Javed Ahmad

Hi Rachel,

Could you please evaluate this Spanish test?

Kind regards,

Brian

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Saturday 1 September 2018 12:49
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Viraat Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Spanish Language Test - Javed Ahmad

Hi Brian,

Can you please forward the below Spanish test for evaluation.

Thanks

Warm Regards,

Urvika Chaudhary

Trainer Manager - Viagogo.com

LiveSalesman.com

 [email-masked]<mailto:[email-masked]>

________________________________

From: "Javed Ahmad" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Kaukab Jabeen" <[email-masked]<mailto:[email-masked]>>, "Kapish Tiwari" <[email-masked]<mailto:[email-masked]>>, "Viraat" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 1, 2018 2:25:21 PM
Subject: Spanish Language Test - Javed Ahmad

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]

[https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]

Foreign Language Screening Test

Name

Javed Ahmad

Whats your first language

Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all, I will apologize for the inconvinience which has cuased you waiting for a pizza,
If customer gets angry , as many of customers get angy on receiving late pizza,
We have to deal with angry and unhappy customer as part of our roles.

I will highlight some tips ,
1-Remain calm , Adjust your mindset,
once you are aware that your customer is unhapy then your first priority is to put yourself in customer service mindset so that you are giving 100 percent of your focus to your customer,
2-Actively listening ,
3-Repeat their concerns
4-Be empathic and apologiz, for example , you could say , i completely understand your frustation waiting for a pizza, i would be too, i am so sorry we did not get your order on time..
5- Offer a possible solution, i am so sorry for that, i would like to  refund your order and offer a voucher for free pizza, I personaly make sure that your next pizza will get delivered on correct address and on time..
again i am so sorry for inconvinience....

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Javed Ahmad, S/O Abu Bakar
I am from Utter Pradesh but i have been staying in New Delhi with my family.
I am 30 years old , i am married and i have two daughters,
Educational:
I have completed my graduation in pass course from Jamia Millia Islamia New Delhi-25
I have completed 10th and 12th from UP Board.

Professional:
I have done advance diploma in Spanish Language from Jamia Millia Islamia New Delhi-25
I have done diploma in Spanish Language from Alhambra Institute.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good Customer Service.
Tratar con los clientes de manera muy buena, profesional y resolver sus problemas y consultas ,

Great Customer Service.
Tratar con los clientes de manera my buena , profesional y resolver sus problemas y consultas y dar unas informacions adicionales.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

una vez un cliente estaba my enfadado con representantes , porque tenia un problema que no se puede solcionar su problema , el cliente queria entrar en su cuenta online pero no pudo entrar por eso estaba my enojado, un dia recibi su llamada , me el  pregunto directament el supervisor, le dije , no se preocupe , estoy aqui para ayudarle com mucho gusto, puede decirme sus problemas ,me dijo , ok, despues solcione sus problemas , el cliente ha sido muy contento ,me dijo , usted es muy amable, simpatico y buen educado  asi,,,,y tambien dijo que voy a darle 100 porcientos grados en su pagina ...

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Cuando tenia 15 anos de edad , viaje a mumbai con mi familia para visitar los lugares intersantes por que hay muchos lugares intersantes en mumbai , depues de llegar a mumbai por tren primero alquilamos un apartamento en un hotel cerca de Bandra,
despues de cansarnos un poco tiempo por la tarde alquilamos un coche para llevar aqui y alli para ver los lugares, pasamos un tarde muy agradable , despues de volver a apartamento por la noche estuvemos muy cansado por eso nos acostamos muy pronto para dormir, El otro dia nos levantamos a las 10 de la manana , luego nos banamos uno por uno , y tomamos el desayuno en el hotel, despues fuimos a la casa de mis parients, alli pasamos unos tiempos con mis parients muy agradable ,  alli hice un amigo de mi edad y fui a ver pelicula con El y despues yo y mi amigo fuimos a un hotel para cenar , despues volvimos a casa y explicamos todo a mi familia, asi nos pasamos un viaje muy agradable.......