Subject: Fw: Italian Language Test - Marianna Arienzo
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Asfaque Ahmad <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 3 Sep 2018 08:44:23 +0000

Hi ,

Can you  please forward IT test for evaluation.

Thanks

________________________________
From: Marianna Arienzo <[email-masked]>
Sent: 01 September 2018 15:43
To: Saurabh Dadu; [email-masked]; [email-masked]; [email-masked]; Virat Joshi
Subject: Italian Language Test - Marianna Arienzo

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Marianna Arienzo
Whats your first language       Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   I'm so sorry Sir, there was a problem with your address, I will garented you that in ten minuts, your pizza will be there, and to apologize for the incidentand  I will send you a free pizza with a drink, completely offered by the company.
I’ll do this for you as quickly as possible.
And you can take advantage of a 40 percent discount for the next two compepres that will make in our nogozio.
I still apologize, and I hope you will accept our effort.
Have a good evening
Marianna XX

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I have the Certificate Airport Passenger traffic agent (Barcelona 2016)
Software Amadeus /Airport Theory/Language/Airport Security
high school (Architecture, interior design) (Rome 2013)
ActuallyI'm a tourist assistant for Alpitour in Santorini (Greece)

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Il servizio clienti è un'attività commerciale fondamentale in aziende che dipendono da consumatori e aziende che acquistano beni e servizi. Offrire un "buon" servizio clienti aiuta con soddisfazione e fidelizzazione. Offrire un servizio clienti "eccezionale" può distinguere il marchio di un'azienda dai concorrenti con prodotti simili.Un buon servizio clienti spesso si concentra sulla consegna o supera leggermente quello che i clienti si aspettano dalla tua azienda e dalle sue soluzioni. Al contrario, un servizio clienti eccezionale richiede di superare le aspettative dei clienti,
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        1 - ottima comunicazione
2 -Buone capacità di ascolto
3 -Gestione del tempo
4 - Possedere tanta Pazienza
5 - Negoziazione e persuasione

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     è difficile per me scegliere un posto in particolare di cui parlare, da cinque anni ormai viaggio tra California,Spagnia,Marocco,Tunisia,Grecia, senza dubbio il Marocco con la sua affascinante Marrakech è stata la città che più mi ha affascinato. Colori,sapori,suoni nuvoi, le preghiere nelle moschee,il cous cous, le spezie, i mercatini.. una cultura totalmente differente dalla mia, tantissime cose da fare e vedere.Cosa mi ha colpito di più? La notte in cui ho dormito con i cammelli nel deserto del Sahara.Magica.