Subject: Fw: German Language Test - Gaurav Sharma
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Asfaque Ahmad <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 3 Sep 2018 08:42:12 +0000

Hi ,

Can you please forward DE test for evaluation.

Thanks

________________________________
From: Gaurav Sharma <[email-masked]>
Sent: 01 September 2018 17:47
To: Saurabh Dadu; [email-masked]; [email-masked]; [email-masked]; Virat Joshi
Subject: German Language Test - Gaurav Sharma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Gaurav Sharma
Whats your first language       German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   Hello Sir, I am extremely sorry. There was a mistake from my side. It was a human error, I hope you can understand. I understand the inconvenience you had and I am here to help you and to handle this problem. As the mistake was from my side so I am offering you a pizza without any cost. Please confirm your address. I am assuring you that you will not face this type of problem in future. I apologize again for the inconvenience. Thank you for your patience and understanding.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I am from a person of skills. I can do almost anything and handle any situation. I was a sports person. I represented Faridabad in state level skating championship. But now i am in music, I play guitar and write poems. I have done B.com and Advanced diploma in German language. I have one year of work experience. 6 month with Oks groups and 6 month with Concentrix.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Der Unterschied zwischen gutem und großartigem Kundendienst ist, dass ein guter Kundendienst die Kunden zufriedenstellt und ein großartigem Kundendienst den Kunden zufriedenstellt und sich auch selbst kümmert. Ein großartiger Kundendienst kümmert sich um seine eigene Politik mit Kundenzufriedenheit.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        -Ich habe die Erfahrung des Kundendienstes.
-Ich weiß, wie man deutsche Kunden befriedigt.
-Ich kann in jeder Art von Büroumgebung anpassen.
-Ich habe genug Deutschkenntnisse.
-Ich bin sehr unterhaltsame Person.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     am diesem neue Jahre habe ich nach auli gefahren. Es ist sehr schön platz. Es ist in Uttarakhand. Es ist ein Ort von Schnee und Bergen. Es dauert 36 Stunden um Auli zu erreichen. ich habe mit meinen Freunden gefahren. Wir mieteten ein Taxi und begannen unsere Reise. Die Aussicht auf den Weg war sehr schön. Wir waren 5 Freunde und alle lieben das Singen. Also verbringen wir unsere 36 Stunden beim Singen. Das Essen war sehr schlecht in Auli, aber das Wetter war super. Es war eine tolle Reise.