Subject: Spanish Language Test - Umang Chauhan
From: Umang Chauhan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 31 Aug 2018 05:20:23 -0400

| | Foreign Language Screening Test

Name | Umang Chauhan
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize to the customer for the inconveniences he had to face. I will try to explain the customer that there has been some mistake in getting the correct address of the customer. That's why, the delivery boy had gone to a different address and returned back. I will verify again the correct address to him. I will ask him to please be patient while i send the delivery boy again to his verified address as soon as possible.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Umang Chauhan. I am born and brought up in the city faridabad. I have done BCA from Sikkim Manipal University. Right now, I am working as a freelancer, doing home based online data entry work. I live with my mother and a younger brother in faridabad. My mother is a housewife and my brother works as a superviser in a company in faridabad. In my free time I like to watch inspirational movies and read spiritual books.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Excelente servicio al cliente es muy importante para mantener la satisfacción de los clientes. Hay muchas cosas que se consideran para eso. Por ejemplo, el representante debe ser empático y cortés en su comunicación con el cliente. Debe responder rapidamente a los problemas de sus clentes. El cliente no debe esperar en la línea. Debe  disculparse cuando el cliente tiene algun problema.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Soy educado y respetuoso a toda la gente.
2. Tengo mucha paciencia con la gente.
3. Tengo buena capacidad de comunicación.
4. Me gusta comunicar con la gente y resolver sus problemas.
5. Soy empático y cortés cuando comunicar con los clientes.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Hace unos días, fui a la ciudad Chandigarh. Es una ciudad muy bonita. Tiene mucho follaje también. Mi tía y su familia viven ahí. Estaron muy contentos y emocionados a verme despues de dos o tres años. Decidimos que tendríamos mucha diversión durante mi estadía ahí.
Chandigarh es una de la ciudad más limpia de nuestra país. Es menos poblada también.Tiene muchas lugares para viajar y divertirse. Hay muchas lagos guapos y lugares naturalezas.
Montamos las motos por las calles de la ciudad con mi primo. Las motos crearon mucho ruido pero nos encantaron. Las calles de esta ciudad son muy limpias y anchas.
Fuimos a muchas centro comerciales ahí.

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