Subject: Spanish Language Test - rupesh ranjan
From: rupesh ranjan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 30 Aug 2018 07:20:51 -0400

| | Foreign Language Screening Test

Name | rupesh ranjan
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

first i told him( i am so sorry)for that. then i will request him/her  please give me few minuets let me just check. then i will told him that my delivery boy is on the way.  he will take maximum 5 to 10 minuets,then i will provide a coupon no )xyz) and i will told him that it is valid for 5 days and my origination will give you 10-15 percent off for your next order.

then told him that thank you for calling for pizza hut.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

my name is rupesh kumar ranjan. my home town is Bihar. i am 21 years old.i have completed graduation in Spanish language literature and culture from Doon university dehradun.
i have also completed I.sc from gaya college gaya Bihar.
there are six members in my family, my father,mother,two elder sister,one elder brother and i.
my father is businessman and mother is a teacher.
my hobiess are playing cricket,listening music,exploring different kinds of place.
thatS all about me

thank you

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | En mi opinión, el cliente es todo para mí. Siempre quieren instalaciones baratas y buenas en todos los aspectos. y nuestra organización siempre proporciona una buena instalación al cliente y también a los trabajadores. siempre debemos ser honestos con el cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

él / ella debería ser un trabajador duro.
él / ella debería tener buenas habilidades de comunicación.
él / ella debería tener un buen aprendizaje.
él / ella debería ser honesto en todos los aspectos.
él / ella debe puntual a tiempo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

GOA es una ciudad de beatches. Hay tantos forwards que han llegado a través de los años. Goa es el lugar de atracción turística más importante de la India. He visitado goa el pasado enero con mis amigos y compañero de clase.
ya que estoy aprendiendo un idioma español y goa también está influenciado por la cultura española. Así, nuestro HOD organizó un viaje educativo en Goa. allí asistimos a una conferencia en la universidad de Goa. también vimos colonias españolas en Goa, pero las colonias residen en la India. las colonias fueron hechas por españoles en el siglo XVIII. las colonias son buenas y limpias. allí disfrutamos muchísimo. También visitamos tantas playas pero tengo dos playas (Bagador y dorada) allí hicimos poca actividad acuática. y ama a Goa.

| |