Subject: Spanish Language Test - Rakesh Singh
From: Rakesh Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 30 Aug 2018 05:42:34 -0400

Foreign Language
Screening Test

Name

Rakesh Singh

Whats your first language

Spanish

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

As an agent it is my mistake because i entered his address
incorrectly, so first i would apologise to customer and give him surity that it
will not happen again. I will maintain the customer relationship and will follow
the rules and regulations.According to rules  i will give him some dicounts and
try to conveince him because every customer is precious for us then i will give
him some offfers like, 25-30% discount or discount coupon,buy one get one
free.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am
Rakesh Singh,have done BBA from IP University and advance diploma in portuguese
language from Langecole institute and B2 level in spanish language from IB
language classes. I have 5 months of experience in portuguese language at LBF
travel Lvt. Ltd. I live at civil lines,Delhi.I have 5 members in my family and
we live together. I like to play cricket and volleyball,listen to music and
travel with friends.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

Según mi
opinión, un buen servicio al cliente significa simplemente resolver la
preocupación de cliente. Y un exelente servicio al cliente significa asegurarse
de que la satisfaccíon al cliente y el cliente no vuelve a enfrentar al mismo
problema.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

Yo tengo actitud positiva.

Tengo paciencia.

Soy honesto.

Soy flexible.

Soy responsible.

Yo tengo estas qualidad para exelente servicio al cliente.

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

Me gustaría hablar sobre
Amritsar que me gustó más. El mes pasado, visité allí con mi primo. Visité
allí muchas veces porque mis parientes viven allí. Es una ciudad grande y
hermosa y tambíen fomosa por sus valores históricas. Ahora muchas personas lo
llamaron

"ciudad intelegente" porque ahora esta ciudad se desarrola día a día. Hay
muchas empresas multinacionales y comerciales moderno. El idioma local es
Punjabi, me gustó muchas este idioma.Esta ciudad es divida en dos partes, la
ciudad antigua y la ciudad moderno, visité ambos partes de esta ciudad. Hay
muchas lugares históricas. Hay muchas lugares que me gustaron más como,
"Golden Temple", "Jaliawalabagh" que basa en história sij.

Y tambíen probé comida local como, "chole bhature"," kulche". Hay muchas
lugares genial. Amritsar es en estado Punjab y capital de Punjab es
Chandigadh.

Si tengo una oportunidad entonces, quiero establacerme
allí.