Subject: French Language Test - Anand Singh Bisht
From: Anand Singh Bisht <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 29 Aug 2018 03:38:31 -0400

| | Foreign Language Screening Test

Name | Anand Singh Bisht
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, I would apologies to the customer for the inconvenience this may have caused to him, due to our mistake and would note down customer's correct address and dispatch the delivery guy to the correct address. Also, if the policy says that Pizza would be complimentary from our end, as it's our mistake. Then, i would instruct the delivery guy accordingly.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Anand Singh Bisht and i originally belong from the Indian hill state of uttakhand. i have done Bachelors' in Business Administration and Diploma in french language from alliance français de delhi. i have 6 years experience as a french language expert. i have worked with companies like ConvergYs, Amazon, Global Upside, i have also worked in countries like Burkina Faso, Mali, Ivory coast & Brazil In export industyr. i also have working knowledge of Portuguese and good knowledge of export industry.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Selon Moi, la differnce entre Les deux est le moyen de fournir le service. Quand vous fourniez le service avec prècision (100 % de vous). ça sera une service meuiller. il faut être attentif toute le temps à fournir meuiller service aux vos clients

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Parceque, je suis toujours calme et dans la domaine de service clientèle, c'est très neccessaire! et aussi, Je parle, j'écris et je comprends parfaitement la langue Français, Voià pourquoi je suis parfaitment bien pour cette boulot. J'ai déjà l'experience dans la domaine de service clientèle et aussi l'experince internationale.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Quand j'étais en Côte d'ivoire, je suis allé à la ville capitale de"Yamasoukro" pour trois jours avec mon collègue. Là, on a loué une chambre dans l'hotêl présidentiale de yamsoukro et puis on est allé à l'eglise de yamasoukro et puis on a nagé dans le piscine de l'hòtel. et dans la nuit, on a conduit la voiture dans la ville et puis on a mangé sauté des legumes et riz avec la bière dans une restaurant. normaement, on a fait le même chose pour les reste deux jours.

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