Subject: Re: LSM Joining Case Test - Prathak Kumar
From: Prathak Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 28 Aug 2018 07:57:34 -0400

| | LSM Joining Case Test

Name | Prathak  Kumar
E-mail | [email-masked]
Phone Number | (91) 8076762451
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have choosen Blurb 1 because it is the best possible way to communicate to the client.

In this option customer care representive used his excellent communication skills to help the customer by directly looking into order and extract the details and convey the message politely and solve customer query.

And secondly, he ensures the customer that he is closely monitoring the order, double check the address and let him know, the moment package is scanned for delivery, customer will get an instant message.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, what seperates a great customer service representative from a good customer service representative is the way of communicating in a polite manner. And a great customer service must have correct and full information of the company's product and solve customer query as fast as possible because sometimes customers have no patience.

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