Subject: Re: LSM Joining Case Test - Rajkumar Upadhyay
From: Rajkumar Upadhyay <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 25 Aug 2018 04:58:02 -0400

| | LSM Joining Case Test

Name | Rajkumar Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 9675848200
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have chosen this option because it's already mentioned that there is possibility of releasing of tickets in the week leading up to the event as event organizers typically issue tickets very close to the event date, very often the week of the event.
So, in that case Customer can update his address and will receive tickets without any hassle because uncertainty in release date of tickets this option will be the best suited.

I would like to add fe things such as also giving assurance to customer which is missing in this blurb and apart from this will also tell the customer that we are already following up with your seller and once we have have the updated information, you will be notified through e-mail.

This will improve the overall experience of the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me, a good customer service can be just providing the information required by the customer.
But a great experience will be defined with three words i.e. Advocate, Trust and Care

It means we are assuring customer that, we are here to help you and showing ownership o resolve the customer's concern and building a trust with the customer and if we are promising for anything, that would lead to trust in customer's mind and will have a great experience.

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