Subject: Spanish Language Test - Sweta Singh
From: Sweta Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 25 Aug 2018 03:57:28 -0400

| | Foreign Language Screening Test

Name | Sweta Singh
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First, i will apologies the customer for not receiving the Pizza yet. Then i will inform him due to some system error, we were not able to deliver the Pizza on time. then i will enter the correct address in the system. send a request to deliver a Pizza to customers correct address.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Sweta. I have done graduation in Spanish in 2013. After completing my graduation, I started working with Convergys as a Quality Analyst for Spanish language. In Convergys i was working for AT/T process, where i had to monitor the calls and provide the valuable feedback to agents. I worked there for different different Spanish project but, mainly i was working for ¨First Call Resolution¨. I worked there till 2015, after that i started working with Ipacesetters in the same designation. In Ipacesetters, i was doing the multiple Spanish projects as well as, i was doing the translation from Spanish to English. In Ipacesetters, mainly i was working for sale projects, where i had to verify the order. Apart from that, there are four members in my family, My mom and dad, my brother and I. My mother is a house wife and my brother works in bank.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Para mi, un agente que hace todas las cosas en la llamada, como se informa todas las informasiones sober el producto. se ofrece el producto para hacer una venta. aunque no se hace mas de ese. como no informa los beneficios de los productos. El agente no proba las nececidades de los clientes. para mi esat bien, pero no esta estupendo. el agente que informa todas las cosas sobre el producto con beneficios. primero se quiere probar las nececidades de los clientes. entoces se ofrece el producto. para me el agente esta estupendo.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Yo tengo experiencia de trabajo en BPO por eso para mi es facil trabajar en BPO.

soy trabajadora poreso estoy una persona correcta para este trabajo.

Mi espanol esta bien poreso, para mi esta facil trabjar aqui.

Yo tengo el conecimiento de traducir por eso yo puedo traducir todas las cosas de espanol a ingles.

Estoy una persona que siempre termina su trabajo en el tiempo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Yo puedo decir sobre nueva delhi. porque no he visitado otra ciudad. nueva delhi es un capital de India. Hay muchos monumentos y lugares para visitar en nueva delhi como Red Fort, India Gate, qutubminar etc. en esta ciudad la gente esta muy ocupada en su vida. hay muchas oportunidad para trabjar. por eso mucha gente llega a nueva delhi de su pueblo para ganar dinero. Hay muchos poluciones poreso la vida esta muy dificil para la gente. hay mucho trafico en esta ciudad.

| |