Subject: FW: Report till 22nd Aug
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Fri, 24 Aug 2018 14:08:05 +0000

Kaieara,

This is not true at all. We have checked at our end and we see that you are receiving calls on your number. You again abounded the calls yesterday. This is not at all acceptable and remember that if this does not stop, we will have no option but to penalise you for each such carelessness so please fix this at your end immediately.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Remarks Wait Time for Abandoned(Night)  Time (Night)    Remarks
HFL      08/23/2018                     1                               00:00:00        06:34
Snap     08/23/2018             5       2       00:00:02,00:00:00,00:00:37,00:00:00,00:03:12    7:17,9:20,9:23,9:30,10:28       Naveen was on call      00:00:35,00:02:02       2:34,3:25       In first call Kaeiara and Subho both was on call, Subir was also available. In second call subho and subir was on call, Kaeiara didn’t receive the call

From: Kaeiara Blythe Delfino <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 23 August 2018 at 11:24 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: FW: Report till 22nd Aug

Hello Madame,

As far as I know i take all calls coming and i dont understand why there were abandoned calls? for snap Subho said i wont take calls for now? which calls has been abandoned please?

On Thu, Aug 23, 2018 at 4:09 PM Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Kaieara,

There were 3 calls you abandoned when you were available for calls. Why? While I can understand about the one that was abandoned in 7 seconds but certainly not the ones that were abandoned after waiting for 36 seconds and 1 minutes 47 seconds. This is absolutely note acceptable. Please explain this.

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 23 August 2018 at 12:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Report till 22nd Aug

Hello Sir/Ma'am,

Please find the attached reports till yesterday. PFB the abandoned details below.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Remarks Wait Time for Abandoned(Night)  Time (Night)    Remarks
HFL             1               1       00:00:00        21:32           00:01:49        03:08   Subhojit and Kaeiara both was on call
Snap                    2       6       00:00:21,00:0:04        7:15,9:29       Subhojit was on call    00:00:07,00:02:06,00:00:00,00:00:07,00:00:36,00:01:47   5:27,5:35,6:18,6:31,6:36,6:45   In second call Subhoji was available and Kaeiara was on break. In last 3 calls Subho was on calls and Kaeaira was available.

Regards,
Ashish Dabral