Subject: Re: LSM Joining Case Test - ujjwal prakash
From: ujjwal prakash <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 Aug 2018 06:30:32 -0400

| | LSM Joining Case Test

Name | ujjwal prakash
E-mail | [email-masked]
Phone Number | (91) 8447016999
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

in blurb 4 an agent is giving assurance to the customer that he/she will help her. Agent asked to the customer about her new full address where customer wants to receive the ticket. Agent also giving option to edit the customer's account.And customer can click on link http://www.viagogo.com/Help/76 to update the address. An agent giving assurance to the customer that after doing this seller will send out the ticket as soon as possible at new address. Once the seller receives the tickets, they will be shipped via track and traceable postal service.
customer will be notify by an email that her ticket has been shipped at new address. An agent informing her that make sure this could be informed by her that she is expecting  a delivery a new address and some will be available to sigh for this delivery .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1-GOOD CUSTOMER SERVICE- whenever we provide the complete information to the customer regarding the product that is call good customer service.
GREAT CUSTOMER SERVICE-  we provide the complete information to the customer regarding the product but we make sure that customer is understanding properly and he/she is 100% satisfy with the answer.

2- GOOD CUSTOMER SERVICE- we deal with the customer with professional manner and try to solve the customer's query.
GREAT CUSTOMER SERVICE-  we deal with the customer in very professional manner and we acknowledge the customer's statement whatever he/she wants to say. we listen to the customer properly and then we solve the query.
GOOD CUSTOMER SERVICE- we give the right information to the customer and ask about the other query if she/he has.
GREAT CUSTOMER SERVICE- we give the right and appropriate answer to the customer and we ask the customer that if she ans he is not understanding properly then we make sure that we need to answer the customer's query again and again until customer is satisfied. we need to use soft skills with the customer and try to build good reputation with him/her.

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